Dr. Monika Westphal

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Forschung

Westphal, M., Yom-Tov, G. B., Parush, A., Carmeli, N., Shaulov, A., Shapira, C., & Rafaeli, A. (2020). A Patient-centered Information System (myED) for Emergency Care Journeys: Design, Development and Initial Adoption. JMIR Formative Research 2020; 4(2): e16410.
Dimotakis, N. E., Graham, K. A., Shaulov, A., Shepard, A. K., Westphal, M. 2019. Employee Reactions to Uncertainty: An Exploration of Individual, Role-based, & Situational Factors. In Academy of Management Proceedings, Vol. 2019, No. 1. Briarcliff Manor, NY 10510: Academy of Management.
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, and Anat Rafaeli. 2018. Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. In WWW ’18 Companion: The 2018 Web Conference Companion, April 23–27, 2018, Lyon, France. ACM, New York, USA.

seit 2022	Postdoctoral Researcher (Wissenschaftliche Mitarbeiterin), Supply Chain Management Area, University of Cologne
2022	Visiting Researcher, Karlsruhe Institute of Technology, Karlsruhe Service Research Institute (KSRI)
2021-2022	Postdoctoral Researcher, Department of Management, Ben-Gurion University of the Negev, Israel
2017-2022	Ph.D. Behavioral and Management Sciences, Technion – Israel Institute of Technology
2015-2020	Teaching Assistant, Technion – Israel Institute of Technology Courses: Data Quality, Management Game (CAPSIM), Customer Relationship Management, Social Ventures, Independent Research Seminar
2015-2017	M.Sc. Behavioral and Management Sciences, Technion – Israel Institute of Technology
2015	Behavioral Operations Management Summer Institute, University of Michigan, USA
2014-2015	Preparatory Year Graduate Studies, Reichman University, Israel
2011-2014	B.A. Business Administration, Tourism and Hospitality Management, Ravensburg University of Cooperative Education (DHBW)
2010-2014	Hotel Management Trainee, Steigenberger Hotel Der Sonnenhof, Germany