Dr. Monika Westphal
Forschung
Forschungs- und Interessensgebiete
- Behavioral Operations Management
- Human-Machine Interaction
- Organizational Behavior
Publikationen
- Westphal, M., Yom-Tov, G. B., Parush, A., Carmeli, N., Shaulov, A., Shapira, C., & Rafaeli, A. (2020). A Patient-centered Information System (myED) for Emergency Care Journeys: Design, Development and Initial Adoption. JMIR Formative Research 2020; 4(2): e16410.
- Dimotakis, N. E., Graham, K. A., Shaulov, A., Shepard, A. K., Westphal, M. 2019. Employee Reactions to Uncertainty: An Exploration of Individual, Role-based, & Situational Factors. In Academy of Management Proceedings, Vol. 2019, No. 1. Briarcliff Manor, NY 10510: Academy of Management.
- Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, and Anat Rafaeli. 2018. Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. In WWW ’18 Companion: The 2018 Web Conference Companion, April 23–27, 2018, Lyon, France. ACM, New York, USA.
Lehre
- Anwendungsmodul Supply Chain Management
- Betreuung von Masterarbeiten
CV
seit 2022 | Postdoctoral Researcher (Wissenschaftliche Mitarbeiterin), Supply Chain Management Area, University of Cologne |
2022 | Visiting Researcher, Karlsruhe Institute of Technology, Karlsruhe Service Research Institute (KSRI) |
2021-2022 | Postdoctoral Researcher, Department of Management, Ben-Gurion University of the Negev, Israel |
2017-2022 | Ph.D. Behavioral and Management Sciences, Technion – Israel Institute of Technology |
2015-2020 | Teaching Assistant, Technion – Israel Institute of Technology Courses: Data Quality, Management Game (CAPSIM), Customer Relationship Management, Social Ventures, Independent Research Seminar |
2015-2017 | M.Sc. Behavioral and Management Sciences, Technion – Israel Institute of Technology |
2015 | Behavioral Operations Management Summer Institute, University of Michigan, USA |
2014-2015 | Preparatory Year Graduate Studies, Reichman University, Israel |
2011-2014 | B.A. Business Administration, Tourism and Hospitality Management, Ravensburg University of Cooperative Education (DHBW) |
2010-2014 | Hotel Management Trainee, Steigenberger Hotel Der Sonnenhof, Germany |