Forschung

Forschungs- und Interessensgebiete

• Behavioral Operations Management
• Human-Machine Interaction
• Organizational Behavior

Publikationen

• Westphal, M., Vössing, M., Satzger, G., Yom-Tov, G. B., & Rafaeli, A. (2023). Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. Computers in Human Behavior, 107714.
• Hemmer, P., Westphal, M., Schemmer, M., Vetter, S., Vössing, M., Satzger, G. (2023). The Effect of AI-to-human Delegation on Task Performance and Task Satisfaction. In 28th International Conference on Intelligent User Interfaces (IUI ’23), March 27–31, 2023, Sydney, NSW, Australia. ACM, New York, NY, USA, 11 pages.
• Fuchs, G., Efrat-Treister, D., & Westphal, M. (2023). When, Where, and with Whom During Crisis: The Effect of Risk Perceptions and Psychological Distance on Travel Intentions. Tourism Management, 100, 104809
• Westphal, M., Yom-Tov, G. B., Parush, A., Carmeli, N., Shaulov, A., Shapira, C., & Rafaeli, A. (2020). A Patient-centered Information System (myED) for Emergency Care Journeys: Design, Development and Initial Adoption. JMIR Formative Research 2020; 4(2): e16410.
• Dimotakis, N. E., Graham, K. A., Shaulov, A., Shepard, A. K., Westphal, M. 2019. Employee Reactions to Uncertainty: An Exploration of Individual, Role-based, & Situational Factors. In Academy of Management Proceedings, Vol. 2019, No. 1. Briarcliff Manor, NY 10510: Academy of Management.
• Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, and Anat Rafaeli. 2018. Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. In WWW ’18 Companion: The 2018 Web Conference Companion, April 23–27, 2018, Lyon, France. ACM, New York, USA.

Lehre

• Anwendungsmodul Supply Chain Management
• Betreuung von Masterarbeiten

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