Dr. Monika Westphal
Forschung
Forschungs- und Interessensgebiete
- Behavioral Operations Management
- Human-Machine Interaction
- Organizational Behavior
Publikationen
- Westphal, M., Vössing, M., Satzger, G., Yom-Tov, G. B., & Rafaeli, A. (2023). Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. Computers in Human Behavior, 107714.
- Hemmer, P., Westphal, M., Schemmer, M., Vetter, S., Vössing, M., Satzger, G. (2023). The Effect of AI-to-human Delegation on Task Performance and Task Satisfaction. In 28th International Conference on Intelligent User Interfaces (IUI ’23), March 27–31, 2023, Sydney, NSW, Australia. ACM, New York, NY, USA, 11 pages.
- Westphal, M., Yom-Tov, G. B., Parush, A., Carmeli, N., Shaulov, A., Shapira, C., & Rafaeli, A. (2020). A Patient-centered Information System (myED) for Emergency Care Journeys: Design, Development and Initial Adoption. JMIR Formative Research 2020; 4(2): e16410.
- Dimotakis, N. E., Graham, K. A., Shaulov, A., Shepard, A. K., Westphal, M. 2019. Employee Reactions to Uncertainty: An Exploration of Individual, Role-based, & Situational Factors. In Academy of Management Proceedings, Vol. 2019, No. 1. Briarcliff Manor, NY 10510: Academy of Management.
- Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, and Anat Rafaeli. 2018. Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. In WWW ’18 Companion: The 2018 Web Conference Companion, April 23–27, 2018, Lyon, France. ACM, New York, USA.
Lehre
- Anwendungsmodul Supply Chain Management
- Betreuung von Masterarbeiten
CV
| seit 2022 | Postdoctoral Researcher (Wissenschaftliche Mitarbeiterin), Supply Chain Management Area, University of Cologne |
| 2022 | Visiting Researcher, Karlsruhe Institute of Technology, Karlsruhe Service Research Institute (KSRI) |
| 2021-2022 | Postdoctoral Researcher, Department of Management, Ben-Gurion University of the Negev, Israel |
| 2017-2022 | Ph.D. Behavioral and Management Sciences, Technion – Israel Institute of Technology |
| 2015-2020 | Teaching Assistant, Technion – Israel Institute of Technology Courses: Data Quality, Management Game (CAPSIM), Customer Relationship Management, Social Ventures, Independent Research Seminar |
| 2015-2017 | M.Sc. Behavioral and Management Sciences, Technion – Israel Institute of Technology |
| 2015 | Behavioral Operations Management Summer Institute, University of Michigan, USA |
| 2014-2015 | Preparatory Year Graduate Studies, Reichman University, Israel |
| 2011-2014 | B.A. Business Administration, Tourism and Hospitality Management, Ravensburg University of Cooperative Education (DHBW) |
| 2010-2014 | Hotel Management Trainee, Steigenberger Hotel Der Sonnenhof, Germany |