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Dr. Monika Westphal


Forschungs- und Interessensgebiete

  • Behavioral Operations Management
  • Human-Machine Interaction
  • Organizational Behavior
  • Healthcare


  • Westphal, M., Vössing, M., Satzger, G., Yom-Tov, G. B., & Rafaeli, A. (2023). Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. Computers in Human Behavior, 107714.
  • Hemmer, P., Westphal, M., Schemmer, M., Vetter, S., Vössing, M., Satzger, G. (2023). The Effect of AI-to-human Delegation on Task Performance and Task Satisfaction. In 28th International Conference on Intelligent User Interfaces (IUI ’23), March 27–31, 2023, Sydney, NSW, Australia. ACM, New York, NY, USA, 11 pages.
  • Fuchs, G., Efrat-Treister, D., & Westphal, M. (2023). When, Where, and with Whom During Crisis: The Effect of Risk Perceptions and Psychological Distance on Travel Intentions. Tourism Management, 100, 104809
  • Westphal, M., Yom-Tov, G. B., Parush, A., Carmeli, N., Shaulov, A., Shapira, C., & Rafaeli, A. (2020). A Patient-centered Information System (myED) for Emergency Care Journeys: Design, Development and Initial Adoption. JMIR Formative Research 2020; 4(2): e16410.
  • Dimotakis, N. E., Graham, K. A., Shaulov, A., Shepard, A. K., Westphal, M. 2019. Employee Reactions to Uncertainty: An Exploration of Individual, Role-based, & Situational Factors. In Academy of Management Proceedings, Vol. 2019, No. 1. Briarcliff Manor, NY 10510: Academy of Management.
  • Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, and Anat Rafaeli. 2018. Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. In WWW ’18 Companion: The 2018 Web Conference Companion, April 23–27, 2018, Lyon, France. ACM, New York, USA.



  • Anwendungsmodul Supply Chain Management
  • Betreuung von Masterarbeiten
  • Master Seminar in Behavioral Operations


seit 2022 Postdoctoral Researcher (Wissenschaftliche Mitarbeiterin),
Supply Chain Management Area,
University of Cologne
2022 Visiting Researcher,
Karlsruhe Institute of Technology, Karlsruhe Service Research Institute (KSRI)
2021-2022 Postdoctoral Researcher,
Department of Management,
Ben-Gurion University of the Negev, Israel
2017-2022 Ph.D. Behavioral and Management Sciences,
Technion – Israel Institute of Technology
2015-2020 Teaching Assistant,
Technion – Israel Institute of Technology
Courses: Data Quality, Management Game (CAPSIM), Customer Relationship Management, Social Ventures, Independent Research Seminar
2015-2017 M.Sc. Behavioral and Management Sciences,
Technion – Israel Institute of Technology
2015 Behavioral Operations Management Summer Institute,
University of Michigan, USA
2014-2015 Preparatory Year Graduate Studies,
Reichman University, Israel
2011-2014 B.A. Business Administration, Tourism and Hospitality Management,
Ravensburg University of Cooperative
Education (DHBW)
2010-2014 Hotel Management Trainee,
Steigenberger Hotel Der Sonnenhof, Germany