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Dr. Monika Westphal


Research Interests

  • Behavioral Operations Management
  • Human-Machine Interaction
  • Organizational Behavior


  • Westphal, M., Yom-Tov, G. B., Parush, A., Carmeli, N., Shaulov, A., Shapira, C., & Rafaeli, A. (2020). A Patient-centered Information System (myED) for Emergency Care Journeys: Design, Development and Initial Adoption. JMIR Formative Research 2020; 4(2): e16410.
  • Dimotakis, N. E., Graham, K. A., Shaulov, A., Shepard, A. K., Westphal, M. 2019. Employee Reactions to Uncertainty: An Exploration of Individual, Role-based, & Situational Factors. In Academy of Management Proceedings, Vol. 2019, No. 1. Briarcliff Manor, NY 10510: Academy of Management.
  • Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, and Anat Rafaeli. 2018. Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. In WWW ’18 Companion: The 2018 Web Conference Companion, April 23–27, 2018, Lyon, France. ACM, New York, USA.


  • Supply Chain Management Applications
  • Supervision of Master Theses


since 2022 Postdoctoral Researcher (Research Assistant),
Supply Chain Management Area,
University of Cologne
2022 Visiting Researcher,
Karlsruhe Institute of Technology, Karlsruhe Service Research Institute (KSRI)
2021-2022 Postdoctoral Researcher,
Department of Management,
Ben-Gurion University of the Negev, Israel
2017-2022 Ph.D. Behavioral and Management Sciences,
Technion – Israel Institute of Technology
2015-2020 Teaching Assistant,
Technion – Israel Institute of Technology
Courses: Data Quality, Management Game (CAPSIM), Customer Relationship Management, Social Ventures, Independent Research Seminar
2015-2017 M.Sc. Behavioral and Management Sciences,
Technion – Israel Institute of Technology
2015 Behavioral Operations Management Summer Institute,
University of Michigan, USA
2014-2015 Preparatory Year Graduate Studies,
Reichman University, Israel
2011-2014 B.A. Business Administration, Tourism and Hospitality Management,
Ravensburg University of Cooperative
Education (DHBW)
2010-2014 Hotel Management Trainee,
Steigenberger Hotel Der Sonnenhof, Germany