Dr. Monika Westphal
Research
Research Interests
- Behavioral Operations Management
- Human-Machine Interaction
- Organizational Behavior
- Healthcare
Publications
- Westphal, M., Vössing, M., Satzger, G., Yom-Tov, G. B., & Rafaeli, A. (2023). Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. Computers in Human Behavior, 107714.
- Hemmer, P., Westphal, M., Schemmer, M., Vetter, S., Vössing, M., Satzger, G. (2023). The Effect of AI-to-human Delegation on Task Performance and Task Satisfaction. In 28th International Conference on Intelligent User Interfaces (IUI ’23), March 27–31, 2023, Sydney, NSW, Australia. ACM, New York, NY, USA, 11 pages.
- Fuchs, G., Efrat-Treister, D., & Westphal, M. (2023). When, Where, and with Whom During Crisis: The Effect of Risk Perceptions and Psychological Distance on Travel Intentions. Tourism Management, 100, 104809
- Westphal, M., Yom-Tov, G. B., Parush, A., Carmeli, N., Shaulov, A., Shapira, C., & Rafaeli, A. (2020). A Patient-centered Information System (myED) for Emergency Care Journeys: Design, Development and Initial Adoption. JMIR Formative Research 2020; 4(2): e16410.
- Dimotakis, N. E., Graham, K. A., Shaulov, A., Shepard, A. K., Westphal, M. 2019. Employee Reactions to Uncertainty: An Exploration of Individual, Role-based, & Situational Factors. In Academy of Management Proceedings, Vol. 2019, No. 1. Briarcliff Manor, NY 10510: Academy of Management.
- Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, and Anat Rafaeli. 2018. Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. In WWW ’18 Companion: The 2018 Web Conference Companion, April 23–27, 2018, Lyon, France. ACM, New York, USA.
Teaching
- Supply Chain Management Applications
- Supervision of Master Theses
- Master Seminar in Behavioral Operations
CV
| since 2022 | Postdoctoral Researcher (Research Assistant), Supply Chain Management Area, University of Cologne |
| 2022 | Visiting Researcher, Karlsruhe Institute of Technology, Karlsruhe Service Research Institute (KSRI) |
| 2021-2022 | Postdoctoral Researcher, Department of Management, Ben-Gurion University of the Negev, Israel |
| 2017-2022 | Ph.D. Behavioral and Management Sciences, Technion – Israel Institute of Technology |
| 2015-2020 | Teaching Assistant, Technion – Israel Institute of Technology Courses: Data Quality, Management Game (CAPSIM), Customer Relationship Management, Social Ventures, Independent Research Seminar |
| 2015-2017 | M.Sc. Behavioral and Management Sciences, Technion – Israel Institute of Technology |
| 2015 | Behavioral Operations Management Summer Institute, University of Michigan, USA |
| 2014-2015 | Preparatory Year Graduate Studies, Reichman University, Israel |
| 2011-2014 | B.A. Business Administration, Tourism and Hospitality Management, Ravensburg University of Cooperative Education (DHBW) |
| 2010-2014 | Hotel Management Trainee, Steigenberger Hotel Der Sonnenhof, Germany |